Effective Date: 1st July 2025 Address: 374-376 Bath Road, Hounslow West, TW4 7HT Contact Number: 0203 659 7136 WhatsApp Support: +44 7405 927273 Social Media Platforms: Instagram, TikTok, YouTube, Facebook
At The Bazaar Supermart, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your information when you interact with us — whether you visit our store, connect with us online, or contact us through WhatsApp or social media.
1. Who We Are
We are The Bazaar Supermart, a family-run local grocery and essentials store proudly serving the Hounslow community. Our focus is on offering authentic desi products and fresh daily essentials, with warm, respectful customer service. Alongside our physical store, we also connect with our customers via social media and WhatsApp to provide updates, offers, and support.
2. Information We Collect
We collect limited information from our customers through various channels:
a) In-Store Communication:
Your name and phone number (if you sign up for offers or loyalty programs)
CCTV footage for security purposes
b) WhatsApp Communication:
Your phone number
Any messages, images, or personal details you share voluntarily with us for customer support or orders
c) Social Media (Instagram, TikTok, Facebook, YouTube):
Comments, likes, messages or interactions on our public content
Occasionally, we may feature photos or videos from our store, events, or satisfied customers (with consent)
d) Website or Online Interaction (if applicable):
If you visit our website (coming soon), cookies or basic device data may be collected for analytics or form submissions
3. How We Use Your Information
We use your information to:
Respond to your queries or feedback
Share store offers, new arrivals, or festive deals (via WhatsApp or social media)
Improve customer service based on your interaction
Maintain safety in-store through CCTV monitoring
Build community through positive engagement on social media
We never sell, rent, or share your personal data with third parties for profit.
4. WhatsApp Communications
If you contact us on our official WhatsApp number +44 7405 927273, your messages are kept private and used only for customer service, product inquiries, or to share store-related updates. You can request to stop receiving messages anytime by replying “STOP”.
5. Social Media Usage
Our presence on Instagram, TikTok, Facebook, and YouTube is for informational and community purposes. We may repost or share public comments or testimonials from customers (with permission). If you wish to have any of your content removed from our page, just contact us and we’ll resolve it promptly.
6. In-store CCTV
For the safety of our customers and staff, our premises are under CCTV surveillance. These recordings are stored securely and accessed only when required for safety or legal reasons. They are automatically deleted after a defined period unless needed for investigation.
7. Your Rights
You have the right to:
Request access to the personal data we hold about you
Ask for corrections to your information
Request that we delete your data (unless we are legally required to keep it)
Withdraw consent from WhatsApp or social communication at any time
To make any such request, please contact us at 0203 659 7136 or visit us in-store.
8. Data Retention
We only keep your personal data for as long as necessary:
WhatsApp conversations may be retained for up to 6 months for service tracking
In-store contact details (for offers) are reviewed and cleared every 12 months
CCTV footage is automatically deleted after a security-holding period
9. Children’s Privacy
Our services are meant for a general audience. We do not knowingly collect information from children under 13. If we discover such data has been collected without parental consent, we will delete it immediately.
10. Changes to This Policy
As we grow and expand, we may update this Privacy Policy. The most recent version will always be available in-store or on our future website. We recommend checking back from time to time for any updates.
11. Contact Us
If you have any questions about our privacy practices or wish to exercise your data rights, please reach out via:
