Effective Date: 1st July 2025 Business Name: The Bazaar Supermart Address: 374-376 Bath Road, Hounslow West, TW4 7HT Contact Number: 0203 659 7136 WhatsApp Support: +44 7405 927273
By visiting our store, placing an order, or interacting with us online or via WhatsApp, you agree to the following terms and conditions. These terms ensure a smooth experience for both customers and our team.
1. General Store Policy
The Bazaar Supermart is a family-owned retail grocery store providing South Asian (desi) groceries, daily essentials, and household items.
We reserve the right to update or modify our policies, prices, or services without prior notice.
Prices are subject to change based on supplier updates or market conditions.
2. Order Timing & Delivery
Orders placed before 3 PM are eligible for same-day delivery.
Orders placed after 3 PM will be delivered the next day.
Customers are responsible for ensuring accurate delivery details and availability at the delivery address.
Missed deliveries due to customer unavailability may incur additional delivery charges.
3. Returns & Refunds
Please refer to our Refund and Returns Policy for detailed information.
Items such as alcohol, cigarettes, fresh fruit & vegetables are non-refundable.
Damaged or incorrect items must be reported within 24 hours of delivery/purchase for consideration.
4. Payments
We accept payments in-store via cash, card, or contactless methods.
For deliveries, payments must be made in advance or as agreed with our team.
Prices displayed in-store and communicated on WhatsApp/social media are inclusive of VAT, unless stated otherwise.
5. WhatsApp Support
You may contact us on +44 7405 927273 for orders, product availability, or customer support.
By messaging us, you consent to receiving updates, promotions, and order-related communication.
You can opt-out anytime by replying “STOP.”
6. Promotions & Discounts
Promotional offers are valid for a limited time and subject to stock availability.
We reserve the right to withdraw or change offers at any time without notice.
Only one offer may be applied per transaction unless otherwise stated.
7. Social Media Interaction
We are active on Instagram, TikTok, Facebook, and YouTube to keep our customers updated and engaged.
Any content we repost or share featuring customers will be used with permission.
Hate speech, spam, or inappropriate behaviour on our platforms may lead to a block or report.
8. Product Availability & Substitution
Stock may vary daily based on supplier availability.
If an ordered item is unavailable, we may offer a suitable substitute (with your approval).
For fresh items (e.g., vegetables), slight variations in weight/appearance may occur.
9. Health & Safety
All perishable goods are handled in accordance with local health regulations.
Customers are encouraged to check expiry dates and packaging at the time of purchase or delivery.
10. Liability Disclaimer
The Bazaar Supermart is not responsible for:
Delays caused by third-party delivery services
Incorrect delivery information provided by the customer
Reactions or allergies caused by consumption of any food product. Please read labels carefully.
We are committed to resolving any customer concerns in a fair and timely manner.
11. Governing Law
These terms are governed by the laws of the United Kingdom. Any disputes arising from purchases or services will be subject to UK jurisdiction.
Contact Us
If you have any questions regarding these Terms & Conditions:
